Texas P&C Insurance Agencies Texas P&C Insurance Agencies Texas P&C Insurance Agencies

Reporting a Claim

We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim. Here's how to report a claim, and what we'll do for you:

  • When you report your claim, all our carriers offer 24 HR toll-free reporting 365 days a year.
  • You can report your claim and get immediate answers for all your concerns.
  • A claims representative will contact you - generally within two hours of reporting your claim to answer your questions and schedule an inspection of your vehicle or property. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
  • Your vehicle can be taken to the repair shop of your choosing, not ours. If you require assistance in selecting a repair shop we can suggest one for you. Some carriers offer special incentives if you use their recommended service centers. Ask them about it when reporting your claim.
  • If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverage and accident circumstances.
  • If you use a carrier suggested repair shop, you'll get a Lifetime Guarantee on the repairs, which is valid for as long as you own or lease the car.
  • We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues, such as additional damage, supplemental payments or changes to the expected completion date.

We will work to help settle your claim quickly, fairly, and accurately so you can move on with your life. But please remember that we are the agents; only the carriers claims representative can value the claim and authorize service or payment.

Claim Numbers

As a Texas P&C personal insurance policy holder, you have the option of contacting us at 972-292-2139 or 800-903-8690 during business hours or directly contact your carrier below 24 hours a day.


Insurance Provider Relationships

Our innovative solutions are born from a dedication to going beyond the expected. We offer creative solutions grounded in a passion of understanding our clients' unique needs. Some of our partners include the following Industry leaders:

AmWINS Specialty Auto
(Excel, Newport, American Southwest Ins. Mgrs.)
Claims Site

ASI Lloyds - (866) 274-5677
or Claims Site

Cypress Texas Lloyds
Claims Site
Claims Reporting and Service:
13901 Sutton Park Drive South, Suite 310
Jacksonville, FL 32224
Toll Free: (888) 892-9773
Fax: (888) 227-8339

Empower Insurance
(877) 437-5007
Claims Site

Claims Site

Homeowners of America
Claims Site

Infinity Auto Insurance
(800) 334-1661

Mission Select
(800) 780-6941
Claims Site

Pacific Specialty
(800) 962-1172

South & Western -
American Modern Insurance Group
(800) 375-2075
(513) 947-4040 (Fax)
Claims Site

Texas Fair Plan assoc.
(800) 979-6440
Claims Site

(866) 678-0492
Claims Site

Safeco - (800) 332-3226

Arrowhead (Universal North America Ins.CO & Universal Ins. Co. of North America)
Claim Administration: American Claims Management
PO Box 9060
Carlsbad, CA 92018-9060
TEL: 866.519.1302
FAX: 760.827.4939

Delta General
Claims Site
Or email:
Or call(800) 666-2678 x 2625
By Fax: (800) 666-0345

Columbia Lloyds
(800) 275.6768
Claims Site

Gainsco Auto Insurance
(800) 699-1561
Fax (800) 699-1560

Imperial Fire & Casualty
Claims Site
Claims can be filed from their web site, but you need a login to do it.

Mercury Insurance Logo.

Mercury Insurance
(800) 503-3724

National Lloyds
(800) 777-3636

(800) 274-4499
Claims can be filed from their web site, but you need a login to do it.
Claims Site

Texas Security General
Claims Site
Via Fax: 1-800-714-7110 Attention: Claims

Texas Windstorm Assoication
(800) 788-8247
Claims Site

RHP (Formerly Republic HomeProtectors)
Claims Site
(800) 451-0286, (972) 788-6001

Wellington Claim Service, Inc.
6801 Calmont Avenue, Fort Worth, TX 76116
P. O. Box 1116, Fort Worth, TX 76101
Phone: (800) 447-6465 or (817) 738-1878
Fax: (800) 880-4049 or (817) 732-2131